PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE INSTALLING OR USING OUR SHOPIFY APP.

Flagship Fulfillment (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of merchants, customers, and users who access and use our Shopify application (the “App”).

This Privacy Policy explains how we collect, use, store, and disclose information obtained through the App and related services. By installing, accessing, or using the App, you acknowledge that you have read and accepted the privacy practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not install or use the App.

This Privacy Policy is incorporated by reference into and forms part of the Company’s Terms of Service.

1. Information We Collect

When you install and use the App, we may collect information from your Shopify store and Shopify account as necessary to provide our services.

The information we collect may include:

• Merchant name and contact information
• Store URL and Shopify account details
• Order information
• Product information
• Inventory information
• Fulfillment and shipping information
• Customer information necessary to fulfill orders, including names, shipping addresses, email addresses, and telephone numbers
• Billing information
• Technical information such as IP address, browser type, device information, and usage data

We collect and use this information solely for the following purposes:

• Providing and maintaining App functionality
• Processing and managing order fulfillment services
• Synchronizing data between Shopify and our systems
• Providing customer support
• Improving App performance and user experience
• Monitoring, troubleshooting, and securing our services
• Complying with legal obligations
• Enforcing our Terms of Service

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

2. Shopify Data

The App accesses and processes Shopify merchant data only as authorized by the merchant during App installation.

We use Shopify data solely for the purposes described in this Privacy Policy and in accordance with Shopify’s API License and Terms of Use.

We do not sell merchant data, customer data, order data, or any information obtained through Shopify APIs.

3. Cookies and Analytics

The App and related services may use cookies, session identifiers, and similar technologies to:

• Authenticate users
• Maintain account sessions
• Improve functionality and performance
• Analyze usage patterns
• Detect fraud and security incidents

We may use analytics services such as Google Analytics or similar providers to understand App performance and improve our services.

4. Information from Third Parties

We may receive information from Shopify, shipping carriers, payment processors, and other third-party service providers necessary to operate the App and provide fulfillment services.

5. Support Access and Account Impersonation

To provide technical support and troubleshooting, authorized personnel may access merchant accounts and App data.

In certain situations, we may temporarily impersonate a merchant user account to diagnose issues and provide support. Such access is limited to legitimate business purposes and is subject to appropriate security controls.

6. Sharing of Information

We may share information with trusted service providers who assist us in operating the App, including:

• Shipping carriers
• Fulfillment providers
• Cloud hosting providers
• Customer support platforms
• Analytics providers
• Payment processors

These providers may access information only as necessary to perform services on our behalf.

We may also disclose information:

• To comply with legal obligations
• To protect our rights and property
• To investigate fraud, abuse, or security incidents
• In connection with a merger, acquisition, or sale of assets

We do not sell personal information or Shopify merchant data.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The App is intended for business use and is not directed to children under 13 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

If you access or use the App outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App, on our website, or otherwise communicated as required by law.

Continued use of the App following changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Flagship Fulfillment
1890 Swarthmore Ave
Lakewood, NJ 08701

Email: info@flagshipfulfillment.com

12. Shopify Merchant Rights

Merchants may request access to, correction of, or deletion of information maintained by the App, subject to applicable legal and operational requirements.

If you uninstall the App, we will process your data in accordance with this Privacy Policy and Shopify’s requirements regarding data retention and deletion.